International Shipping Policy
MaxFate Private Limited (“MaxFate”) is committed to providing reliable and efficient international shipping services to our customers. This International Shipping Policy outlines the guidelines and procedures we follow to ensure a smooth shipping experience. Please read this policy carefully before placing an order with us.
- Turn Around Time
MaxFate aims to deliver international shipments within a turnaround time of 4 weeks from the date of shipment. However, please note that this timeframe is an estimate and may vary depending on factors such as customs clearance, destination, weather conditions, and any unforeseen circumstances. We strive to meet the delivery deadline, but we cannot guarantee it in all cases.
- Shipping Methods and Carriers
We utilize various shipping methods and carriers to deliver international orders promptly. The selection of the shipping method and carrier depends on factors such as package size, weight, destination, and customer preferences. MaxFate reserves the right to choose the most appropriate shipping method and carrier for each shipment.
- Shipping Rates and Fees
Shipping rates and fees are calculated based on factors such as package dimensions, weight, destination country, and shipping method selected. Customers are responsible for all applicable shipping costs unless otherwise stated during the checkout process. MaxFate reserves the right to revise shipping rates and fees without prior notice. Any additional taxes, customs duties, or import fees imposed by the destination country are the responsibility of the customer.
- Customs and Duties
International shipments may be subject to customs inspections, duties, taxes, and other fees imposed by the destination country. These additional charges are beyond MaxFate’s control and are the sole responsibility of the customer. It is the customer’s duty to comply with all customs regulations and provide any necessary documentation or information required for customs clearance.
- Tracking and Order Status
MaxFate provides tracking information for international shipments whenever available. Customers can track their orders using the provided tracking number through our website or by contacting our customer support team. Please note that tracking information may not be available for certain shipping methods or destinations.
- Order Processing and Fulfillment
MaxFate aims to process and fulfill international orders in a timely manner. Once an order is received, it will be processed within 1-2 Weeks. Please note that processing time may vary based on product availability, order volume, and other factors. Once the order is fulfilled and shipped, the estimated delivery time is up to 4 weeks, as mentioned earlier.
- Order Cancellations and Modifications
Customers may request order cancellations or modifications within 12 hours of placing the order. However, please note that once the order has been processed and shipped, cancellations or modifications may not be possible. Customers should contact our customer support team immediately for assistance with order changes or cancellations.
- Returns and Refunds
For information regarding returns, exchanges, and refunds, please refer to our separate Returns and Refunds Policy. This policy provides detailed instructions and guidelines for handling such cases.
- Contact Information
If you have any questions, or concerns, or require assistance regarding international shipping, please contact our customer support team at firstname.lastname@example.org. We are here to help you.
- Policy Updates
MaxFate reserves the right to update or modify this International Shipping Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our shipping guidelines and procedures.
By placing an international order with MaxFate, you acknowledge and agree to comply with the terms and conditions outlined in this International Shipping Policy.