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Digital Delivery Policy

Effective Date: 1 November 2024
Address: HN/1 Bhudari, Sonai, Mathura, India, 281206
Email: consult@astrologeryogendra.com
Phone: +91-8906220622

At Astro Yogendraa, we deliver all astrological consulting services and digital resources through secure, digital channels to ensure a smooth, efficient, and reliable experience. This Digital Delivery Policy outlines our service delivery methods, timelines, and client responsibilities.

1. Delivery of Digital Services

Astro Yogendraa specializes in providing astrological consulting services, all delivered digitally for client convenience and accessibility.

  • Consulting Sessions: Sessions are conducted via video conferencing platforms (e.g., Zoom, Microsoft Teams, or Google Meet). Clients will receive a secure link to join each session, shared via email or other agreed channels.
  • Reports and Analysis: Customized astrological reports, natal chart analyses, and strategic recommendations are delivered electronically, typically via secure email or a client-accessible cloud-based platform (e.g., Google Drive).
  • Digital Resources: Templates, guides, and supplementary astrological materials are provided electronically to ensure easy access and storage.

2. Delivery Timeline

We are committed to timely delivery aligned with the project’s scope and any agreed timelines.

  • Consulting Sessions: Scheduled based on mutual availability and arranged at the engagement’s start. We recommend clients book sessions at least one week in advance for preferred time slots.
  • Report Deliverables: Reports or chart analyses are typically delivered within 10–15 business days following the relevant session or assessment completion. Customized timelines may apply for more in-depth analyses.
  • Resource Access: Digital resources included in the consultation plan are accessible at the start of the engagement and remain available for a defined period, depending on the package.

3. Accessing Digital Deliverables

We ensure all digital deliverables are shared securely for reliable client access.

  • Secure Links: Clients receive secure, password-protected links for accessing reports and other documents.
  • Download Permissions: Digital files are generally available for download, and we advise clients to save copies for ongoing reference.
  • Access Period: Access to certain digital resources may be time-limited. Unless specified otherwise, access to shared files is available for three months from the delivery date.

4. Client Responsibilities

To facilitate smooth digital delivery, clients are responsible for:

  • Providing Accurate Contact Information: Ensuring that email addresses and other contact details are accurate and current.
  • Timely Access: Promptly accessing and downloading documents or joining scheduled sessions as instructed.
  • Stable Internet Connection: A reliable internet connection is necessary for uninterrupted online sessions and access to digital resources.

5. Non-Delivery Issues

While we strive for flawless digital delivery, issues may occasionally arise.

  • Missed Sessions: If a client misses a scheduled session, they should contact us within 24 hours to reschedule, subject to availability.
  • Technical Issues: In case of technical issues (e.g., internet disruptions), we will work with clients to reschedule or provide an alternative solution to minimize disruption.
  • Delivery Delays: For any unavoidable delays (e.g., due to unforeseen circumstances), clients will be promptly notified with an updated delivery timeline.

6. Contacting Support

For questions or assistance with digital delivery, clients can contact our support team:

  • Email: consult@astrologeryogendra.com (responses typically within 24–48 hours)
  • Phone: +91-8906220622 (available Monday to Friday, 9:00 AM – 6:00 PM IST)

7. Policy Updates

Astro Yogendraa may periodically update this Digital Delivery Policy. The latest version will always be available on our website, and clients will be informed of significant changes.

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