Customer Support Policy

Effective Date: 1 November 2024
Address: HN/1 Bhudari, Sonai, Mathura, India, 281206
Email: consult@astrologeryogendra.com
Phone: +91-8906220622

At Astro Yogendraa, we are committed to providing excellent support to ensure our clients have a seamless and productive experience with our astrological services. This Customer Support Policy outlines how and when you can reach us and the standards we uphold.

1. Support Availability

Our customer support team is available during the following hours:

• Days: Monday to Friday
• Hours: 9:00 AM to 6:00 PM IST
• Exclusions: Support is unavailable on public holidays and weekends. However, urgent requests may be accommodated by prior arrangement.

2. Contact Methods

Clients can reach our support team through various channels. Our aim is to respond promptly to all inquiries.

• Email Support: For general inquiries, support requests, and feedback, please email us at consult@astrologeryogendra.com. We strive to respond to all email inquiries within 48 hours.
• Phone Support: For immediate assistance, clients can contact us at +91-8906220622 during support hours.
• Scheduled Consultations: For in-depth support, clients may schedule a consultation with an astrologer. This allows us to allocate adequate time and resources to address specific astrological or consultation-related queries.

3. Support Scope

Our support team is here to assist clients with:

• General Inquiries: Information about our astrological services, products, and policies.
• Technical Assistance: Guidance on accessing digital resources, astrological reports, and tools provided as part of our services.
• Consultation Follow-Ups: Clarifications on astrological insights, recommendations, and support with implementing personalized guidance.

Note: Customer support is available for inquiries directly related to our astrological services. For additional assistance, a formal consultation may be recommended.

4. Response Times

Astro Yogendraa is dedicated to providing timely responses to all client inquiries. Response times may vary depending on the complexity of the request.

• General Inquiries: Response within 1-2 business days.
• Consultation Follow-Up Queries: Response within 2-3 business days.
• Urgent Requests: Prioritized based on the nature of the issue, subject to availability.

5. Client Responsibilities

To help us serve you better, we kindly ask clients to:

• Provide Accurate Information: When contacting us, please include detailed information regarding your query or issue.
• Respect Scheduled Times: We ask clients to honor scheduled consultation times to ensure efficient support for all clients.
• Maintain Clear Communication: Clear and respectful communication helps us address your needs effectively and accurately.

6. Feedback and Escalations

We value client feedback as it helps us improve our services. If you have feedback or would like to escalate an issue, please contact us at consult@astrologeryogendra.com or request to speak with a supervisor.

7. Changes to This Policy

We may update our Customer Support Policy from time to time. Updates will be posted on our website, and clients will be notified of any significant changes.

8. Contact Us

For questions regarding our Customer Support Policy or to reach our support team, please contact us:

• Email: consult@astrologeryogendra.com
• Phone: +91-8906220622